Contextpipe — Refund Policy

0. The short version

Every paid tier carries a 30-day, no-questions-asked refund. If Contextpipe isn’t for you within the first 30 days, you get all your money back. No forms, no justification, no friction.

This policy is the consumer-facing companion to the commercial refund terms in our Terms of Service §6. If anything here conflicts with the Terms, the Terms control.

Effective date: 2026-05-28.

1. 30-day money-back guarantee

All paid tiers — Pilot ($9/month) and Forever ($99 one-time), including the Founding 100 cohort — are covered by a 30-day no-questions-asked refund.

• For Pilot, the window runs from your initial purchase, and again from the most recent renewal.
• For Forever (and Founding 100), the window runs from the one-time purchase.

Within the window, we issue a full refund — you don’t need to tell us why.

2. How to request a refund

Two ways, whichever you prefer:

• Self-serve — Contextpipe sells through a third-party Merchant of Record (MoR), so refunds and billing are handled in the customer portal linked from your purchase receipt (the portal link is active at launch).
• Email us — Write to contact@contextpipe.dev and we’ll process it for you.

Refunds are issued back to your original payment method by our Merchant of Record. Because the MoR is the seller of record, the refund — like the original charge — appears on your statement under the payment provider’s name, not Contextpipe. (The provider’s name is shown on your receipt.)

3. Subscriptions (Pilot — $9/month)

• Cancel anytime from the customer portal linked in your purchase receipt.
• Cancellation takes effect at the end of the current billing period — you keep access until then.
• We do not pro-rate a partially used billing period on cancellation. (Within the first 30 days, the full refund above applies instead.)

4. One-time purchases (Forever — $99)

• Covered by the same 30-day window from the date of purchase.
• The Founding 100 promotional price ($59) is also refundable within 30 days. Note that refunding a Founding 100 purchase does not reserve your slot if you decide to re-purchase later — the cohort is first-come, first-served.

5. After 30 days

• Refunds after the 30-day window are discretionary.
• If we materially fail to deliver a promised feature, we will issue a pro-rata refund for the affected, unused portion — reach out to contact@contextpipe.dev.

6. 90-day sunset commitment

If we ever wind Contextpipe down, our Terms §3 commit us to: at least 90 days’ written notice, a pro-rata refund of any unused portion of an active Pilot subscription and of the hosted-sync portion of an active Forever license, open-sourcing the last 6 months of Pro feature code under AGPL-3.0, and a working data export and deletion path for your encrypted sync blobs.

7. Contact

Refund requests and billing questions: contact@contextpipe.dev.

For the full commercial terms — taxes, Merchant of Record details, price-change policy — see the Terms of Service. For how we handle your data, see the Privacy Policy.